SHIPPING LEAD TIME
All items will be shipped from South Korea. We are currently using FedEx and UPS as shipping carriers,
and it usually takes 2~7 days for delivery from the day the package is dispatched (business days being
from Monday to Friday). Shipment might get delayed because of traffic volumes, courier’s capacities, or
Once you placed an order, we purchase the item(s) on your behalf from the specified and directed product
page of the official brand stores. Usually, it may take up to 4-5 business days to receive products at
our warehouse. Once we receive them in stock, we consolidate your order(s) and proceed with
international shipping within 24 business hours. After shipment, you will receive a notification via
email with a tracking number.
If your order includes pre-order items, your package will be shipped out once all items, including
pre-ordered items are ready to ship. In the case of high-demand K-pop products, there could be an
CUSTOMS DUTY AND IMPORT TAX
All products at our shop does not include duties and tax in its price. Customers are responsible for
customs and taxes. The buyer is the importer on record and therefore agrees to pay any fee that is asked
for by their local office. We are not responsible if parcels get caught in customs, delays or returns
caused by customs.
If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed,
etc.), the package would be sent back to the sender’s address or disposed at the carrier’s local
facility according to the carrier’s policy. We will reach out to you if we are notified from the
carrier, but please note that we will not be able to take responsibility for the packages that are
disposed or returned if reasonable measures are not taken from you by deadline specified by local
carrier or in a timely manner.
In the event of return, shipping fee will not be covered by us, and customer will be charged below cost
and we have no control over any cost related to return shipping.
- Return shipping fee
- Duty and tax charged by local customs and import tax (if there’s any)
- Reshipping fee
Delivered Korea operates as a middleman, an intermediary, and an agency providing the service of
connecting customers with our partners' products and allowing an easy and secure way to order Korean
products globally. Thus, the product information shown on this site is the product information provided
by the supplier and is displayed as it is.
Delivered Korea is responsible for the refund only if products are out of stock, missing, damaged or
wrongly shipped due to our mistake. If you would like to get a refund due to other reasons, return any
item, exchange, or get A/S services, we can help you out by contacting the supplier. Please note, that
we follow their policies and merely pass you their decision.
Your order can be returned to a supplier only within 14 days from the date of receipt of your order in
our warehouse. If your order has been delivered to you but passed the specified refundable period, which
is accumulated from the date your order has been delivered to our warehouse, we won’t be able to request
a return to the supplier since we only mediate between suppliers and you, and must follow their
TO BE ELIGIBLE FOR A RETURN, PLEASE ENSURE YOUR RETURN MEETS THE FOLLOWING
- Return request should be made by contacting firstname.lastname@example.org
within 14 business days from the date of receipt of your order in our warehouse.
- Returned products must be in their original condition: unopened (i.e., primary packaging must be
intact), unused, unmarked, and not disfigured).
- Refund or reshipment will not be made if the delivery has failed due to the incorrect or
insufficient shipping address.
- Return should be arranged by you using a trackable shipping service and/or purchasing shipping
insurance, and you will be responsible for the return shipping fee as well as duties and tax.
- Return handling fee of $10 will be deducted from the final refund amount.
- Any returns that do not meet our policy will not be accepted.
Therefore, we are not responsible for the shipping process. That means that we are not responsible
for any delay, damage or disappearance of parcels. Furthermore, we are not responsible for incorrect
or incomplete delivery addresses. Although we are always ready to help you with delivery problems
caused by third parties, we cannot be held responsible for any damages or losses that are not caused
by us. If a parcel is missing or delivered damaged, you should file a claim directly to the local
carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has
been accepted, please wait designated period. If you have any issues, you may contact us, and we
will do our best to help.