You may request an address correction before your order is dispatched.

Please contact DKshop as soon as possible. An address correction or handling fee may apply depending on the order status and carrier requirements.

Once the package has been dispatched, the delivery address cannot normally be changed.

Yes. Customers registered with Delivered Korea can have their DKshop orders delivered to their personal Delivered Korea Suite.

Suite delivery allows you to use Delivered Korea services such as package consolidation and additional international shipping options.

Please make sure your Suite number and account information are entered correctly when placing your order.

A package may be returned, held, or disposed of if delivery cannot be completed due to an incorrect or incomplete address, recipient absence, refusal of delivery, unpaid customs charges, or failure to complete customs clearance.

Any return shipping fees, storage charges, disposal costs, customs charges, reshipping expenses, or other related costs will be the customer’s responsibility.

Orders affected by delivery failure for reasons attributable to the recipient or to incorrect or incomplete information provided by the customer are not eligible for a refund.

No. DKshop orders are shipped from South Korea, and product prices and shipping fees do not normally include customs duties, import taxes, brokerage fees, or other destination-country charges.

The recipient is responsible for paying any charges imposed by the destination country or shipping carrier.

Customs regulations vary by country, so we recommend checking your local import requirements before ordering.

Please contact DKshop within 48 hours of delivery and provide clear photos of the exterior shipping box, shipping label, internal packaging, damaged product, and all items included in the package.

For K-pop albums, photocards, promotional benefits, limited-edition products, and event-related merchandise, a complete unboxing video may also be required.

Please keep all packaging materials until the claim has been reviewed. DKshop will review the submitted evidence and assist with contacting the shipping carrier or supplier when applicable. Compensation and available resolutions are subject to the carrier’s or supplier’s policy.

Please contact DKshop within 48 hours of delivery and provide photos of the exterior shipping box, shipping label, internal packaging, and all products and components received.

For K-pop albums, photocards, promotional benefits, limited-edition products, and event-related merchandise, a complete unboxing video may be required to verify the missing item or component.

DKshop will review the submitted evidence and assist according to the supplier’s or shipping carrier’s policy. Claims may be limited or denied if the required evidence is not provided.

DKshop begins sourcing and processing products shortly after an order is placed, so cancellations are generally not available once the purchasing or preparation process has started.

You may contact DKshop within 24 hours of purchase to ask whether cancellation is still possible. If the product has not yet been ordered from the supplier or included in our purchasing process, we may be able to approve the request.

This policy also applies to pre-order products with release dates several weeks or months away. Pre-order quantities are collected and submitted to suppliers shortly after orders are placed, so a product’s unreleased status does not mean that the order can still be canceled after the 24-hour period.

Cancellation is not guaranteed, even when requested within 24 hours. Approved cancellations are subject to a 5% cancellation fee.

Pre-order, fashion, beauty, custom-sourced, made-to-order, event-related, and personalized products are generally not eligible for cancellation or refund.

These items are sourced or prepared based on the customer’s selected options, such as size, color, shade, member, version, quantity, or event application information.

You may contact DKshop within 24 hours of purchase to ask whether the supplier order has already been placed. If sourcing has not yet begun, DKshop may review the cancellation request, but approval is not guaranteed.

Additional restrictions stated on the individual product page will also apply.

A refund or another resolution may be available when the ordered product is confirmed to be out of stock, DKshop ships an incorrect product, a product is significantly damaged during shipping and the claim is approved, or an item is confirmed to be missing and the claim is approved.

Refunds are not available for a change of mind, personal preference, ordering mistakes, or other reasons unrelated to an error by DKshop, the supplier, or the shipping carrier.

For eligible claims, the available resolution will depend on the product condition and the original supplier’s or carrier’s policy. Shipping fees, handling fees, customs duties, and other related costs may not be refundable.

No. DKshop does not accept returns for a change of mind, personal preference, ordering mistake, or dissatisfaction with a product that was delivered correctly and matches the product description.

Because DKshop orders are sourced in South Korea and shipped internationally, processing a return may require significant additional shipping costs, customs procedures, handling, and processing time.

Please carefully review the product description, options, size, color, shade, version, quantity, and shipping details before placing your order.

If you receive an incorrect item or believe that your product has a significant defect, please contact shop@delivered.co.kr within 48 hours of delivery.

Do not send the product back before receiving return instructions from DKshop. Unauthorized returns will not be accepted or processed.

If a return is approved, the product must remain unused and be returned in its original condition and packaging with all included components, accessories, gifts, and promotional benefits.

Return or refund eligibility is subject to DKshop’s review and the original supplier’s policy.

Minor manufacturing imperfections on K-pop albums, limited-edition products, photocards, packaging, and event merchandise may not be eligible for an exchange or refund.

Examples may include small scratches, dents, printing marks, minor discoloration, or packaging imperfections that do not materially affect the use of the product.

Some defects or missing components can only be identified after a sealed product is opened. Available resolutions are subject to the original manufacturer’s or supplier’s policy.

For significant issues, please contact DKshop with photos and a complete unboxing video. We will assist to the extent permitted by the supplier.

Pre-order benefits are not included with every pre-order product.

If a product includes a pre-order benefit, this will be clearly stated in the product name, product description, or available options.

If there is no mention of a pre-order benefit, it is not guaranteed and may not be provided depending on the order date, supplier availability, or the original seller’s distribution policy.

Please review the product details carefully before placing your order.

A “POB Selectable” product allows you to choose from pre-order benefits offered by different official stores when purchasing an eligible album, DVD, or other pre-order item.

Available store options will be shown on the product page. You can review the product details and select your preferred store before adding the item to your cart.

The benefit supplied by the selected store will be included with your order according to that store’s distribution policy.

Random member benefits, duplicate benefits, and benefit availability remain subject to the original seller’s policy unless otherwise stated on the product page.

Yes. DKshop offers an automatic bulk purchase discount for eligible orders.

You will receive 10% off product prices at checkout when both of the following conditions are met:

The product subtotal is USD 300 or more
The cart contains 10 or more items

No coupon code is required. The discount is applied automatically at checkout when the order meets both conditions.

The bulk purchase program is available for customers such as group order managers, small businesses, community organizers, and other bulk buyers.

Payment processing fees are charged when an order is completed through a payment provider.

DKshop covers these fees on the assumption that the order will proceed. However, some payment processing costs may not be refunded when an order is canceled.

For this reason, approved cancellations requested by the customer are refunded after deducting a 5% cancellation fee.

Cancellation is not guaranteed, even when requested within 24 hours, and may only be approved if purchasing or preparation has not yet begun.

Popular, seasonal, limited, and high-demand products may sell out quickly.

Some sold-out products may be restocked if additional inventory becomes available from the supplier. However, restocking is not guaranteed and depends on supplier availability, production schedules, and product status.

If a restock notification option is available on the product page, you can register your email address to receive an alert when the item becomes available again.

Please note that a restock notification does not reserve the product, so we recommend placing your order promptly after receiving the alert.

DKshop members can earn Reward Points by shopping, joining the rewards program, following DKshop on social media, referring friends, and completing other eligible activities.

Reward Points can be redeemed for discount coupons, free products, or other rewards available through the DKshop rewards program.

You must be logged in to your DKshop account to earn and use points.

Every 100 DKshop Reward Points can be redeemed for USD 1 in rewards.

For example:

100 points = USD 1
500 points = USD 5
1,000 points = USD 10

Available redemption options may vary depending on the rewards currently offered.

Answer
You can earn Reward Points through eligible activities such as:

Creating a DKshop account: 200 points
Placing an order: 2 points for every USD 1 spent
Adding your birthday: 300 birthday points
Following DKshop on Instagram, X, or TikTok: 50 points per eligible activity
Subscribing to the DKshop YouTube channel: 50 points
Sharing DKshop on Facebook or X: 50 points

Reward activities and point amounts may be updated from time to time.

Log in to your DKshop account and click the “REWARD” button at the bottom-right corner of the website.

Select “How to redeem points” or open the redemption menu, choose an available reward, and generate a coupon.

Enter the generated coupon code at checkout to apply the discount to an eligible order.

Please review the coupon conditions before completing payment.

Yes. You can earn 200 DKshop Reward Points for each approved photo review.

To qualify, your review must:

Include at least 20 characters of text
Include one or more photos
Be approved and published

Eligible reviews are also automatically entered into our monthly review event. If your review is selected as a Review of the Month, you may receive an additional gift, coupon, or other special reward.

Review rewards, selection criteria, and event benefits may vary, so please check the latest DKshop notices for current details.

The official release date is the date the product becomes available from the manufacturer or seller. It does not necessarily mean that the product will arrive at DKshop or be shipped to customers on the same day.

After release, the supplier must prepare and deliver the products to our warehouse. DKshop must then receive, inspect, sort, and prepare the products for international shipment.

This process may take additional time depending on:
- The supplier’s delivery schedule
- The quantity of orders
- Delays in receiving pre-order benefits
- Split deliveries from the supplier
- Weekends or public holidays
- Changes to the manufacturer’s release or distribution schedule

If your order includes multiple items, it will normally be shipped after all items and included benefits have arrived and are ready.

No. Items placed under the same order number are normally combined and shipped together after all products and included benefits are ready. DKshop does not generally provide partial or split shipments for items within the same order.

If one item requires additional preparation time, the remaining items will be held until the full order is ready for shipment. To receive items separately, please place them as separate orders before completing payment.

Minor scratches, dents, wrinkles, corner damage, or discoloration on an album’s outer box or protective packaging may not be eligible for compensation if the product and its internal components remain usable and undamaged. Outer packaging is generally intended to protect the contents during manufacturing, handling, and international shipping.

Compensation may be considered when the damage is significant and materially affects the product or included components. Please contact DKshop within 48 hours of delivery with photos and, when requested, a complete unboxing video. Available resolutions are subject to the supplier’s or shipping carrier’s policy.

An unboxing video helps verify the condition of the package and its contents at the time it was opened. For K-pop albums, photocards, pre-order benefits, limited-edition products, and event merchandise, suppliers may require an unboxing video before reviewing claims for missing, incorrect, or damaged items.

The video should begin before the shipping package is opened, clearly show the shipping label, show all sides of the unopened package, continue without cuts or interruptions, and clearly show all products, components, and packaging. Claims may be limited or denied if the required evidence is incomplete or unavailable.

Please contact DKshop as soon as possible if you need to change a product version, member, size, color, shade, quantity, or other selected option. A change may be reviewed only if the product has not yet been ordered from the supplier and order preparation has not begun.

Option changes are not guaranteed, even when requested within 24 hours. Once purchasing or preparation has started, the selected option cannot normally be changed. If the requested option has a different price, additional payment may be required.

First, please check the delivery location carefully, including your front door, mailbox, parcel locker, reception desk, building management office, other secure locations near the address, and family members, housemates, or neighbors who may have accepted it.

Please also review the delivery photo and tracking details provided by the carrier. If the package still cannot be located, contact the shipping carrier as soon as possible and request a delivery investigation.

You may also contact DKshop with the order number and tracking number so that we can assist with the inquiry when possible. When tracking information and delivery evidence confirm that the package was successfully delivered to the provided address, compensation may not be available for loss or theft occurring after delivery.

Tracking information may not update immediately after a shipping label is created. There may be a delay between label creation, carrier pickup, export processing, and the package’s first physical scan.

Tracking updates may also pause while the package is moving between countries or waiting for customs clearance. Please allow additional time for the next scan, especially during weekends, public holidays, or periods of high carrier volume.

If there has been no tracking update for an unusually long period, please contact DKshop with your order number and tracking number.

With direct international shipping, DKshop ships the order from South Korea directly to the international address entered at checkout. With Delivered Korea Suite shipping, the order is first sent to the customer’s personal Delivered Korea Suite in South Korea.

The customer can then manage the package through Delivered Korea and use available services such as consolidation with other packages, repacking, and selection of an international shipping method.

The DKshop order does not include the later international shipping fee from the Suite unless specifically stated otherwise. A valid Delivered Korea account and Suite number are required to use Suite shipping.

Yes. If your DKshop order is shipped to your personal Delivered Korea Suite, eligible packages from DKshop and other Korean stores may be consolidated through the Delivered Korea service.

Packages must first be received and registered in the same Delivered Korea account. Consolidation availability, fees, size restrictions, and storage rules are subject to Delivered Korea’s service policies.

Orders shipped directly to an international address cannot be combined with other packages after dispatch.

An incorrect or missing Suite number may delay package registration or prevent the package from being assigned to the correct Delivered Korea account.

Please contact DKshop as soon as possible if you notice an error before dispatch. If the package has already been shipped, also contact Delivered Korea and provide the tracking number, recipient name, and correct Suite number. Additional identification or handling fees may be required.

DKshop cannot guarantee successful correction after dispatch and is not responsible for delays or loss caused by incorrect Suite information entered by the customer.

In some cases, a payment may appear as pending or temporarily authorized even though the order was not successfully completed. This can occur because of a connection error, payment-provider review, duplicate checkout attempt, or interruption before the order confirmation page was completed.

Please check whether you received a DKshop order confirmation email and whether an order number appears in your account. If no order was created, the pending authorization may be released automatically by the card issuer or payment provider.

Please contact DKshop with the payment date, amount, and payment method if you need assistance confirming the transaction. Do not place another order until you have checked whether the first order was successfully created.

Unless otherwise stated on the product page, products are sourced and shipped in brand-new, unopened, or sealed condition as supplied by the manufacturer or authorized seller.

Some products, such as opened albums, benefit-only products, event products, or specially handled items, may have different conditions. Please review the individual product description before purchasing.

Domestic delivery is available only to customers using a registered Delivered Korea Suite.

DKshop does not normally ship orders to other residential, hotel, office, or personal addresses within South Korea. Orders placed with an unsupported domestic address may be canceled.

If customs duties, import taxes, or carrier fees are not paid, the package may be delayed, returned to South Korea, abandoned, or disposed of by customs or the carrier.

Orders cannot be refunded when delivery fails because the recipient did not pay the required charges or complete customs clearance.

Any additional return, storage, disposal, customs, or reshipping costs will be the customer’s responsibility

Some countries require a personal tax ID, customs identification number, or other recipient information for customs clearance.

Please provide complete and accurate information when requested. Missing or incorrect customs information may result in delivery delays, package returns, disposal, or additional charges.

Any issues or costs resulting from missing or incomplete recipient information will be the customer’s responsibility.

The color, shade, texture, or appearance of fashion and beauty products may vary depending on lighting, photography, screen settings, production batches, and individual perception.

Minor imperfections, subjective differences, and manufacturer changes that do not affect the product’s normal use are not normally eligible for cancellation, inspection claims, exchange, or refund.

Please review the product description, color, size, shade, and specifications carefully before purchasing.

Dust bags, shopping bags, accessories, and other components will be included only when they are supplied by the manufacturer or seller and stated as part of the product.

Promotional stickers, leaflets, shopping bags, samples, or other items not specifically listed on the product page may vary or may not be included.

DKshop cannot guarantee components that are not included in the official product description.

Yes. Official release dates may be changed by the manufacturer, label, publisher, or original seller after an order has been placed. DKshop does not control the product release or supplier delivery schedule.

If the release date is postponed, your order will be prepared according to the updated schedule. The release date shown on the product page is based on the latest information available at the time of listing and may be updated without individual notice.

No. Orders placed under different order numbers are processed and shipped separately. DKshop does not generally combine separate orders or recalculate shipping fees after payment has been completed.

If you would like to consolidate multiple purchases, please select Delivered Korea Suite shipping when placing your orders. Eligible packages received in the same Delivered Korea account may then be consolidated through the Delivered Korea service.

You may contact DKshop before purchasing or before the product is dispatched to ask whether a pre-shipment inspection is available.

Inspection availability depends on the product type, packaging, supplier restrictions, and whether the product can be opened without affecting its value or eligibility for return.

Sealed albums, limited-edition products, event merchandise, cosmetics, and certain fashion items may not be eligible for opening or detailed inspection.

Please contact shop@delivered.co.kr before placing your order if inspection is important to your purchase decision.

No. Items placed under the same order number are normally processed and shipped together. DKshop does not generally divide one order into multiple shipments after the order has been placed.

If you need products to be shipped separately, please place them as separate orders before completing payment.

Return costs depend on the reason for the approved return and the result of DKshop’s review.

If a return is approved because DKshop shipped an incorrect product or because an eligible defect is confirmed, DKshop will provide instructions regarding the applicable return costs.

For cases that are not caused by DKshop, the customer may be responsible for return shipping fees, customs duties, taxes, and other international return costs.

Returns for a change of mind, personal preference, or ordering mistake are not accepted.

All approved returns must include the product in its original condition and all components originally delivered with it, including where applicable: original packaging and boxes, accessories and manuals, product components, free gifts, promotional items, photocards, and purchase benefits.

All returns are inspected after arrival.

A refund may be reduced or denied if the product has been used, damaged, opened unnecessarily, or returned without all original components. A partial refund may be issued depending on the product’s condition and remaining value.

Yes. The design, quantity, distribution method, or availability of a pre-order benefit may be changed by the manufacturer, seller, or event organizer. Product images may be previews, and final benefits may differ slightly in color, size, finish, or design. If a benefit is limited in quantity, the original seller may end distribution early or provide an alternative according to its policy.

DKshop will provide the benefits actually supplied by the original seller and cannot guarantee items that were not received from the supplier.

A payment may be declined by the card issuer, payment provider, or fraud-prevention system for reasons such as incorrect card or billing information, insufficient funds or card limits, international or online transactions being disabled, authentication failure, a mismatch between billing details and cardholder information, or a security review.

DKshop cannot see or override the specific reason for most payment declines. Please check the entered information, contact your card issuer, or try another available payment method. Repeated payment attempts in a short period may also trigger additional security checks.

Products that have been opened or used are generally not eligible for return, exchange, refund, or after-sales service through DKshop.

Because DKshop provides an international purchase agency and retail service, manufacturer support may be limited once an item has been opened, used, or shipped internationally.

DKshop may assist by contacting the original manufacturer or supplier on your behalf, but a repair, replacement, exchange, or refund cannot be guaranteed.

A completed order cannot normally be transferred to another payment method. To use a different payment method, the original order would need to be canceled and a new order placed. However, order cancellation is not guaranteed once sourcing or preparation has begun, and approved cancellations are subject to the applicable cancellation fee. Please select and review your preferred payment method carefully before completing checkout.

DKshop processes orders in the currency displayed at checkout. The final amount shown on your card statement may differ slightly because of the card issuer’s exchange rate, international transaction fee, currency conversion method, or the date the transaction is posted.

These conversion rates and card fees are determined by the card issuer or payment provider and are not collected or controlled by DKshop. Please contact your card issuer for details about the applied exchange rate or additional fee.