DKShop Shipping, Refund & Return Policy

1. Shipping Policy

1.1 Order Process

Once your order is confirmed, we will source the products directly from our suppliers. The product preparation time usually takes around 3–4 business days but may be longer depending on the shipping method and the supplier’s schedule. Once all items are ready, they will be combined into a single shipment and dispatched.

1.2 Shipping Methods

  • Domestic Shipping: Customers registered with Delivered Korea can send products to their personal Suite, allowing them to apply console or other shipping options. Domestic shipping is available exclusively for customers registered with Delivered Korea. Shipping to other domestic addresses in Korea is not available, and such orders may be canceled.
  • International Shipping: We offer FedEx and DHL (express shipping) and Delivered Standard and K-post Economy (standard shipping) options. Shipping typically takes 3–5 business days for express or about 2 weeks for standard shipping.
  • Shipping Costs: Exact shipping fees based on the destination country and product weight will be displayed on the checkout page after entering the shipping address.
  • Shipping Delays: Delivery may be delayed due to traffic, courier capacity, location, or other uncontrollable international events and factors.

1.3 Address Corrections & Undelivered Packages

After dispatch, the shipping address cannot be changed. If a package cannot be delivered due to incorrect address information, customer absence, or other reasons, it may be returned to sender or disposed of. DKShop is not responsible for these cases, and orders will not be refunded. Any additional fees will be charged to the customer.

1.4 Customs Duty and Import Tax

All orders are shipped from South Korea and do not include customs duties or taxes. Customers are responsible for any taxes and customs fees incurred in their country. If an order cannot be delivered due to unpaid customs fees, failed customs clearance, or similar issues, the package may be returned or disposed of. DKShop is not responsible for these cases, and orders will not be refunded. Any additional costs will be the customer’s responsibility.

1.5 Damaged or Missing Items

If a product is damaged or partially missing, you must file a claim with the carrier. Please provide photos of the package and the damaged items, and DKShop will assist you in resolving the issue. Additional documentation or information may be required for submission to the shipping carrier.

2. Refund & Return Policy

2.1 Refund Policy

Refunds are only available for products that are out of stock, shipped incorrectly, or damaged. For any other reasons, refunds will follow the supplier's policy, and DKShop will serve as an intermediary.

2.2 Order Cancelation

Orders can only be canceled before they are processed. If you cancel your order due to a change of mind, 5% of the total payment will be deducted as a cancellation fee.

2.3 Return Policy

Return requests must be made within 14 days of receiving the product by contacting shop@delivered.co.kr. Returns sent without prior notice will not be processed. Products must be returned unused and in their original packaging. Return shipping costs and any applicable taxes will be the customer’s responsibility. A $10 handling fee will also be deducted from the refund amount. Returns, reshipments, or refunds are not available if delivery fails due to incorrect address, customer error, customs clearance failure, or unpaid customs duties.

2.4 Change & Exchange Request

If the order has not yet been shipped, you may change order details. However, after the order has been dispatched, changes are not possible. A handling fee will apply if you need to change the shipping address.

3. Additional Notes

3.1 Product Inspection for K-pop Items
Please note that for K-pop albums, limited-edition items, or event-related merchandise, manufacturing defects or missing components may occasionally occur. Due to the nature of K-pop products, particularly with limited or event-exclusive items, exchanges or refunds may not be possible even in cases of minor quality issues. These issues often cannot be identified until the product is opened, and are beyond DKShop’s control.

We recommend reviewing product details carefully and understanding that while we strive to offer the best service, certain limitations exist with K-pop products. If you encounter any significant problems, please contact us, and we will assist you to the extent allowed by the supplier’s policy.

3.2 Pre-order Products
Pre-order items will only be shipped once all items are ready for shipment. Unexpected delays may occur.

3.3 Damaged Product Compensation
Compensation for damaged items will be handled in accordance with the shipping carrier's policy.