[PRE-ORDER] [POB Selectable] TWS - 2nd Single Album 'TO US'

PRODUCT

• All products are purchased directly from the official websites, guaranteeing 100% authenticity.
• Due to limited quantities, first press, POB (pre-order benefits), and special gifts may end without notice.
• Outer box damages or scratches are not eligible for compensation.
• Once an order is placed, it typically takes 3–5 business days for processing before shipment. Delays may occur due to supplier availability or other unforeseen circumstances.
• Fashion & beauty items are sourced upon order and cannot be modified once processing begins.
• Product color and texture may vary depending on monitor settings and lighting conditions. These variations are not considered defects, and order modifications, cancellations, or returns due to perception differences are not accepted.

PRE-ORDER ITEMS

• All items, including pre-orders and regular purchases, will be shipped together in a single shipment once pre-order items arrive.
• Release dates may be postponed depending on the manufacturer’s schedule.

ORDER CANCELLATION

• Cancellation requests must be made immediately after receiving the order confirmation email.
• Once processing begins, cancellations may no longer be possible.

DUTIES & TAXES

• Customers are responsible for any applicable customs duties and taxes in their country.

GROUP ORDER & WHOLESALE

• Sign up for our Wholesale Program for bulk purchases.
• We offer competitive rates for bulk, wholesale, and group orders.
• Shipping rate errors may occur for large quantities. For bulk orders, use our quotation system to receive pricing (excluding shipping).
• For assistance, contact shop@delivered.co.kr.

KADDY & CONSOLIDATION SERVICE

• Combine DKShop and Delivered Korea orders by providing your Delivered Korea address and Suite number at checkout.

1. Order Confirmation

Once your order is placed, we source the products directly from our suppliers.

2. Processing Time

In-stock items are shipped quickly, while fashion, beauty, lifestyle, and pre-order items typically take 3–5 business days for preparation. However, unexpected factors such as supplier availability or shipping delays may extend this timeframe.

3. Shipping

Once all items are ready, they are combined into a single shipment and dispatched. Shipping times vary based on the destination and method selected.

📌 Tip: Pre-order items will ship only when all items in your order are ready. Please check estimated shipping times before purchasing.

Shipping to Your Delivered Korea Suite

• Customers registered with Delivered Korea can send products to their personal Suite.
• Only Delivered Korea users can use domestic shipping. Orders to other domestic addresses in Korea may be canceled.

International Shipping

• Express Shipping (FedEx, DHL): 2–5 business days after dispatch.
• Standard Shipping (Local postal services): 1–2 weeks after dispatch.
• Shipping costs are calculated at checkout based on destination and product weight.

Important Notes

• Delays may occur due to customs, courier capacity, or unforeseen events.
• For detailed shipping policies, click here to view our full Shipping, Refund & Return Policy.