DKShop Shipping, Refund & Return Policy

1. Shipping Policy

1.1 Order Process

Once your order is confirmed, we will source the products directly from our suppliers. Unless otherwise specified, products are sourced and shipped in brand-new, unopened condition as provided by the supplier.

For in-stock items, orders will be processed and shipped sequentially as quickly as possible.

For made-to-order or unique items such as beauty, fashion, lifestyle, and pre-order merchandise, the preparation time typically takes 3–5 business days, but it may take longer depending on the supplier's schedule and shipping method.

Once all items are ready, they will be combined into a single shipment and dispatched.

Some items may require additional processing time depending on supplier availability or unexpected delays.

1.2 Shipping

Shipping to Your Delivered Korea Suite

Customers registered with Delivered Korea can send products to their personal Suite, allowing them to apply console or other shipping options. Domestic shipping is available exclusively for customers registered with Delivered Korea. Shipping to other domestic addresses in Korea is not available, and such orders may be canceled.

International Shipping

Express Shipping: Trusted companies such as FedEx and DHL handle express shipping. Delivery typically takes 2–5 days after dispatch.

Standard Shipping: This option is available for smaller items due to weight restrictions. Items are shipped from Korea and delivered by local postal services or couriers in the destination country. Delivery usually takes 1–2 weeks from dispatch.

Shipping Costs: Exact shipping fees based on the destination country and product weight will be displayed on the checkout page after entering the shipping address.

Shipping Delays: Delivery may be delayed due to traffic, courier capacity, location, or other uncontrollable international events and factors.

Delivery Confirmation and Signature Requirements

International shipments may be delivered to the recipient's front door, mailbox, or other secure location without a signature, depending on the shipping carrier's policies. Delivery confirmation via tracking and delivery photo constitutes successful delivery. DKshop is not responsible for lost or stolen packages after delivery is marked complete by the carrier.

For added security, express shipments or high-value items (over $100) may be shipped with a signature requirement. If you would like to request or waive signature confirmation for your shipment, please contact us before placing your order so we can accommodate your request whenever possible.

1.3 Address Corrections & Undelivered Packages

After dispatch, the shipping address cannot be changed. If a package cannot be delivered due to incorrect address information, customer absence, or other reasons, it may be returned to sender or disposed of. DKshop is not responsible for these cases, and orders will not be refunded. Any additional fees will be charged to the customer.

1.4 Customs Duty and Import Tax

All orders are shipped internationally from South Korea. Unless otherwise stated at checkout, customs duties, import taxes, and related carrier fees are not included in the product price or shipping fee paid to DKshop.

These charges are determined by the customs authorities of the destination country and may vary depending on the product, order value, country of origin, and local regulations. Therefore, DKshop cannot accurately predict whether charges will apply or how much they will be before shipment.

Depending on the carrier and local customs procedures, duties and taxes may be charged before delivery, at delivery, or even after the package has been delivered. Carriers may also charge additional customs clearance or handling fees.

Any applicable duties, taxes, or related carrier charges are the responsibility of the recipient/importer and must be paid even if they are billed after delivery. International shipping fees paid to DKshop do not include these charges unless specifically stated otherwise.

If required charges are not paid, the shipment may be delayed, returned, or disposed of, and DKshop cannot provide a refund for this reason.

1.5 Damaged or Missing Items

If a product is damaged or missing during shipping, you must file a claim with the carrier. Please provide photos of the package and the damaged items, and DKshop will assist you in filing the claim or reporting the issue according to local laws. Additional documentation may be required.

Please note that shipping damage and product defects discovered after opening or during use are handled differently. For issues discovered after opening or during use, available support, including repair, exchange, replacement, or refund, may depend on the original supplier's or manufacturer's policy.

DKshop may assist by contacting the original supplier or manufacturer on the customer's behalf whenever possible, but the availability and outcome of such support cannot be guaranteed.

For beauty devices and certain purchase agency items, please also refer to Section 3.3 Beauty Devices & Purchase Agency Items below.

2. Refund & Return Policy

2.1 Refund Policy

Refunds are only available for products that are out of stock, shipped incorrectly, or damaged.

For any other reasons, refunds will follow the supplier's policy, and DKshop will serve as an intermediary.

2.2 Order Cancellation

Since products are sourced upon order, cancellations can be difficult.

Cancellations are only allowed within 24 hours of purchase, with a 5% cancellation fee.

After 24 hours or once processing begins, cancellations may no longer be possible.

Pre-order, fashion, beauty, and custom-sourced items cannot be canceled or refunded, as these products are prepared specifically based on the customer's selection (e.g., size, color, or shade).

2.3 Return Policy

Return requests must be made within 2 days (48 hours) of receiving the product by contacting shop@delivered.co.kr.

Returns sent without prior notice will not be processed. Products must be returned unused and in their original packaging.

Return shipping costs and any applicable taxes will be the customer's responsibility. A $10 handling fee will also be deducted from the refund amount.

Returns, reshipments, or refunds are not available if delivery fails due to incorrect address, customer error, customs clearance failure, or unpaid customs duties.

Item Condition & Components

Due to the nature of international returns, all items must be returned in their original condition with all components included, even in cases of defective or incorrect items. This includes the product, original packaging, accessories, and any free gifts or promotional items.

All returns are subject to inspection upon arrival.

Refunds may be reduced or denied if items are missing components, damaged, used, or not returned in their original condition. Partial refunds may be issued based on the item's condition and resale value, and a full refund may not be guaranteed.

2.4 Change & Exchange Request

If the order has not been shipped yet, you may update the shipping details.

However, after the order has been dispatched, changes are not possible. A handling fee will apply if you need to change the shipping address.

3. Additional Notes

3.1 Product Inspection for K-pop Items

For K-pop albums, limited-edition items, and event-related merchandise, manufacturing defects or missing components may occasionally occur.

Due to the nature of K-pop products, particularly with limited or event-exclusive items, exchanges or refunds may not be possible even in cases of minor quality issues. These issues often cannot be identified until the product is opened and are beyond DKshop's control.

Please review product details carefully. While we strive to offer the best service, certain limitations exist with K-pop products and international shipping.

If you encounter any significant problems, please contact us, and we will assist you to the extent allowed by the supplier's policy.

3.2 Fashion & Beauty Items

Fashion and beauty products may appear differently in color or texture depending on monitor settings.

Minor imperfections, subjective perception differences, or manufacturer's undisclosed detail changes are not eligible for inspection, exchange, refund, or cancellation.

Dust bags, original shopping bags, and other included accessories will be provided if supplied by the manufacturer. However, items not listed on the product page, such as promotional stickers or leaflets, may vary or be excluded.

3.3 Beauty Devices & Purchase Agency Items

Certain high-value beauty devices and personal-use products offered on DKshop are provided through a purchase agency service.

For these items, DKshop purchases the requested product on the customer's behalf from an official or authorized retailer in South Korea after the order is placed and arranges international shipping.

Unless otherwise specified, these products are purchased and shipped in brand-new, sealed condition as supplied by the manufacturer or authorized seller.

Please note that many Korean beauty devices are originally manufactured, sold, and warranted for domestic use in South Korea. Manufacturer warranties and after-sales service (A/S) available to customers in Korea may therefore be limited or unavailable when the product is purchased or used overseas.

If a defect or malfunction occurs after delivery or during use, DKshop will make reasonable efforts to assist by contacting the original retailer or manufacturer on the customer's behalf.

However, DKshop does not independently determine or guarantee eligibility for repair, replacement, exchange, refund, or warranty service. Any available resolution is subject to the original retailer's or manufacturer's policy, inspection requirements, and final decision.

In some cases, the product may need to be returned to South Korea for inspection, repair, or other after-sales service. Additional costs may apply, including international return shipping, re-shipping, customs duties, taxes, inspection fees, repair fees, or other related expenses.

Depending on the cause of the issue and the applicable retailer or manufacturer policy, some or all of these costs may be the customer's responsibility.

Customers are also responsible for confirming that the product is suitable for use in their country, including voltage, plug type, charging requirements, app availability, regional compatibility, and other local requirements where applicable.

Due to the limitations of international warranty and after-sales support for Korean domestic-market products, we strongly recommend reviewing the product specifications and these conditions carefully before purchasing.

If you have any concerns before purchase or would like to request a pre-shipment inspection, please contact us at shop@delivered.co.kr before shipment. DKshop will provide reasonable assistance whenever possible.

Please note that a pre-shipment inspection is limited to checks that can reasonably be performed before dispatch and does not guarantee that all potential or future defects can be identified.

3.4 Pre-order Products

Pre-order items will only be shipped once all items are ready for shipment. Unexpected delays may occur.

3.5 Damaged Product Compensation

Compensation for items damaged during shipping will be handled in accordance with the shipping carrier's policy.

3.6 General Product Condition & After-Sales Support Notice

Unless otherwise specified, all items are shipped in brand-new, sealed condition as supplied by the manufacturer or authorized seller.

Due to the nature of international shipping and purchase agency services, return, exchange, warranty, or after-sales support for products that have been opened or used may be limited and is subject to the original supplier's or manufacturer's policy.

DKshop may assist by contacting the original supplier or manufacturer on the customer's behalf whenever possible. However, DKshop cannot guarantee the availability, eligibility, or outcome of repair, exchange, replacement, refund, warranty, or other after-sales support.

If you have concerns before purchase or would like to request a pre-shipment inspection, please contact us at shop@delivered.co.kr.