Shipping policy

1. Shipping Policy

1.1 About DKshop & Order Processing

DKshop is a South Korea-based online store operated by Delivered Korea, helping international customers access a wide range of products available in Korea, including items primarily intended for the Korean domestic market.

While some products are kept in stock, many items are sourced from Korean retailers or suppliers after an order is placed, based on the customer's selection.

Products requiring additional sourcing typically take 3–5 business days to prepare, although this may vary depending on availability and supplier schedules.

Orders containing pre-order items may take longer to ship, as all items in an order are generally combined into a single shipment and dispatched only when every item is ready.

1.2 Shipping

Shipping to Your Delivered Korea Suite

Customers registered with Delivered Korea can send products to their personal Suite, allowing them to manage consolidation and other shipping options through the Delivered Korea console.

Domestic shipping is available exclusively for customers registered with Delivered Korea. Shipping to other domestic addresses in Korea is not available, and such orders may be canceled.

International Shipping

  • Express Shipping: Trusted carriers such as FedEx and DHL handle express shipping. Delivery typically takes 2–5 days after dispatch.

  • Standard Shipping: Available for eligible smaller items depending on weight and size. Delivery usually takes 1–2 weeks after dispatch.

  • Shipping Costs: Shipping fees are calculated based on the destination and package weight and displayed at checkout.

  • Shipping Delays: Delivery times are estimates and may be affected by carrier operations, customs procedures, or other circumstances beyond DKshop's control.

Delivery Confirmation and Signature Requirements

Depending on the carrier's procedures, packages may be delivered to the recipient's front door, mailbox, or another designated location without a signature. Carrier tracking records and delivery photos, when available, may serve as proof of delivery.

For added security, express shipments or high-value orders (over $100) may require a signature. If you have specific delivery preferences, please contact us before placing your order so we can accommodate your request whenever possible.

1.3 Address Corrections & Undelivered Packages

Shipping address changes cannot be guaranteed after dispatch and may incur additional fees.

If a package cannot be delivered due to incorrect address information, recipient unavailability, or refusal of delivery, it may be returned to sender or disposed of.

DKshop is not responsible for delivery failures caused by these circumstances, and refunds or free reshipments will not be provided. Any additional shipping or handling costs may be charged to the customer.

1.4 Customs Clearance, Duties & Taxes

As DKshop ships products internationally from South Korea, customers purchasing items for personal use generally act as the importer in their destination country.

Importers may be required to provide additional information or documents and pay applicable customs duties, import taxes, or carrier fees. Unless otherwise stated at checkout, these charges are not included in the amount paid to DKshop and may be billed before or after delivery.

Import regulations and documentation requirements vary by country and may change over time. As some products are intended for the Korean domestic market, DKshop cannot always confirm in advance whether a product will meet every destination country's import requirements or successfully clear customs.

We will do our best to assist with customs-related inquiries and provide available shipping or product information. However, certain certificates or manufacturer documents required by local authorities may not be available.

Customs inspections and additional documentation requests may cause delays. If customs clearance cannot be completed due to local import requirements, missing documentation, or other circumstances beyond DKshop's control, the shipment may be returned or otherwise handled by customs or the carrier.

Customs clearance failures beyond DKshop's control are generally considered unsuccessful deliveries and are not eligible for refunds or compensation. However, if the package is safely returned to DKshop in its original condition, we may review the possibility of a partial refund on a case-by-case basis.

Any approved refund will exclude the original shipping fees and actual non-recoverable costs, including return shipping, customs-related charges, and carrier handling fees. If the shipment cannot be recovered, a refund may not be possible.

DKshop will provide compensation when a customs clearance failure is caused by an error on our part.

2. Refund & Return Policy

2.1 Order Cancellation

As most products are sourced specifically for each order, processing begins shortly after an order is placed. Therefore, cancellations are generally not possible once an order has been confirmed.

If you wish to cancel due to a change of mind or an ordering mistake, you must submit a cancellation request within 24 hours of purchase. Cancellation requests are subject to approval based on the order's processing status and cannot be accepted after 24 hours.

If a cancellation is approved, a refund will be issued minus a 5% payment processing fee.

2.2 Refunds & Returns

Refunds or replacements may be available for out-of-stock products, incorrect shipments, or items damaged during delivery. Other requests are reviewed according to the original supplier's policy.

For issues identified upon delivery, please contact shop@delivered.co.kr within 48 hours of receiving your order. Issues discovered after opening or during use are subject to Section 3.

All returns require prior approval. Items must be returned with their original packaging and all included components, accessories, and promotional gifts, including in cases of defective or incorrect items.

All returned items are subject to inspection upon arrival. Refunds may be reduced or denied if items are used, damaged, or missing components. Partial refunds may be issued based on the item's condition and resale value, except where the issue is attributable to DKshop or an existing product defect.

For approved customer-requested returns not caused by DKshop's error, return shipping fees, applicable taxes, and a handling fee will apply.

2.3 Shipping Issues & Failed Deliveries

If an item arrives damaged or missing, please contact us promptly with your order details and supporting photos. DKshop will assist with investigations and carrier claims when possible.

If a package is confirmed as delivered to the provided address but is subsequently lost or stolen, DKshop is not responsible for the loss. However, we will assist with carrier inquiries and compensation claims whenever possible. Any compensation is subject to the carrier's investigation and policies.

Delivery failures caused by incorrect shipping information, recipient unavailability, or refusal of delivery are handled according to Section 1.3.

Delivery delays or failures caused by customs procedures, import restrictions, or additional documentation requirements are handled according to Section 1.4, including the applicable refund and cost deduction conditions.

3. Product Information & After-Sales Support

3.1 General Product Condition & Warranty

Unless otherwise specified, products are sourced and shipped in brand-new, unopened condition as supplied by the original retailer or manufacturer.

As DKshop offers products originally intended for the Korean domestic market, manufacturer warranties and after-sales services (A/S) available in South Korea may be limited or unavailable when products are exported or used overseas. This applies to all product categories.

If a defect or malfunction occurs after delivery or during use, DKshop will make reasonable efforts to assist by contacting the original retailer or manufacturer on the customer's behalf.

However, available repairs, exchanges, replacements, refunds, or warranty services depend on the original retailer's or manufacturer's policies, inspection requirements, and decisions. DKshop cannot guarantee the availability or outcome of such services.

In some cases, products may need to be returned to South Korea for inspection, repair, or replacement. Additional costs may apply, including international return shipping, reshipping, customs duties, taxes, inspection fees, or repair fees.

Depending on the cause of the issue and the applicable supplier or manufacturer policy, some or all of these costs may be the customer's responsibility.

3.2 Product-Specific Considerations

K-pop Albums & Merchandise

For K-pop albums, limited-edition items, and event merchandise, minor manufacturing imperfections, packaging damage, or missing factory-packed components may occasionally occur.

Due to the nature of these products, exchanges or refunds may be limited, particularly for minor quality issues or items that are no longer available from the supplier.

If you encounter a significant issue, please contact us. We will assist you to the extent allowed by the original supplier's policy.

Fashion & Beauty Products

Product colors, textures, and minor details may vary due to monitor settings or manufacturing differences.

Minor imperfections, subjective differences in appearance, or undisclosed changes made by the manufacturer may not qualify for exchanges or refunds.

Accessories such as dust bags or shopping bags will be included when supplied by the original retailer or manufacturer. Promotional items or materials not specifically listed on the product page may vary or be excluded.

Beauty Devices & Purchase Agency Items

Certain beauty devices and personal-use products are purchased on the customer's behalf from official or authorized retailers in South Korea.

As these products may be intended for domestic use, customers should check their compatibility with the destination country before purchasing, including voltage, plug types, charging requirements, app availability, and regional restrictions.

Warranty and after-sales support for these items are subject to Section 3.1.

3.3 Pre-Shipment Inspection & Support

Some manufacturing defects, missing internal components, or functional issues cannot be identified without opening or using the product.

If you have specific concerns or would like to request a pre-shipment inspection, please contact shop@delivered.co.kr before dispatch.

DKshop will provide reasonable assistance whenever possible. However, pre-shipment inspections are limited to checks that can reasonably be performed before dispatch and cannot guarantee that all defects or future issues will be identified.

For product issues discovered after delivery, DKshop will assist whenever possible, subject to the original supplier's or manufacturer's policies and available support.