TWICE

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

We understand ourselves as an agency acting as a broker for export deliveries from South Korea. We purchase products on your behalf from the local suppliers. Therefore, the prices on this site include our commission which helps to maintain this site and to promote it. This is subject to change in the future without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You understand that any fees applicable for importing products into the country of destination are not related to us or our store. You understand that VAT, customs and other fees may be charged on delivery which you will be held responsible to pay in order to receive your products.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Delivered Korea, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Delivered Korea and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

RIGHT OF RETURN/REFUND

You have the right to initiate a return of your order if your order meets our return requirement. Please visit our Return/Refund page for more details.

ORDER PROCESSING

Once you place an order, we purchase the item(s) on your behalf from the specified and directed product page of the official brand or store. Usually, it may take up to 4 -5 business days to receive products at our warehouse. Once we receive them in stock, we consolidate your order(s) and proceed with international shipping within 48 hours. You will be charged an 8% commission for our all-inclusive service.

Notes

If the products are out of stock, we will give you a full refund.
In the case of pre-order/group order items, the package will be shipped out once pre-order/group order items are available. If you want to expedite your order, please place orders for your pre-order items and general items separately. If they are placed in a single order altogether, your order will be shipped once pre-order items are available to ship.

In the case of high-demand K-pop products, there could be unexpected delays.

PRICES

The All prices are in USD and, unless otherwise stated, are valid until changed by us. We reserve the right to change and adjust prices. A customer always pays the price that existed at the time of the order and that is visible on his or her invoice. The invoices are sent by email on request or can be seen in the order confirmation. We are an intermediary for export deliveries with the customer as a debtor of the import sales tax. The customer acts as an importer on record - the invoice is issued to him or her.

SHIPPING

SHIPPING LEAD TIME

All items will be shipped from South Korea. We are currently using FedEx and UPS as shipping carriers, and it usually takes 2~7 days for delivery from the day the package is dispatched (business days being from Monday to Friday). Shipment might get delayed because of traffic volumes, courier’s capacities, or your location.

PROCESS

Once you placed an order, we purchase the item(s) on your behalf from the specified and directed product page of the official brand stores. Usually, it may take up to 4-5 business days to receive products at our warehouse. Once we receive them in stock, we consolidate your order(s) and proceed with international shipping within 24 business hours. After shipment, you will receive a notification via email with a tracking number.

UNDELIVERED

If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed, etc.), the package would be sent back to the sender’s address or disposed at the carrier’s local facility according to the carrier’s policy. We will reach out to you if we are notified from the carrier, but please note that we will not be able to take responsibility for the packages that are disposed or returned if reasonable measures are not taken from you by deadline specified by local carrier or in a timely manner.

In the event of return, shipping fee will not be covered by us, and customer will be charged below cost and we have no control over any cost related to return shipping.

Return shipping fee
Duty and tax charged by local customs and import tax (if there’s any)
Reshipping fee

PAYMENT TERMS

All discounts and coupon codes are only applied to the total value of the ordered items. We reserve the right to require the customer to pay in advance or to request personal information that is necessary for secure payment and for fulfilling the order. In any case, we reserve the right to refuse any order or delivery if:
- an existing dispute with the buyer,
- a payment not in accordance with the present conditions, or
- a refusal to authorize payment
is present.

CUSTOMS DUTY, IMPORT TAX AND OTHER IMPORT CHARGES

We are not responsible for any additional charges on your country’s customs and taxes. The buyer is the importer on record and therefore agrees to pay any fee that is asked for by their local customs office. We are not responsible if parcels get caught in customs or delays caused by customs. Any costs are borne by the customer. For more information about this, please look up the import laws of your home country.

LOSS AND DAMAGE

We disclaim all liability for damaged or lost parcels, including parcels that are lost or cannot be delivered due to incorrect or incomplete delivery addresses.
We are always ready to help you with delivery problems caused by third parties, however, we cannot be held responsible for any damage or losses that are not caused by us.

LEGAL COSTS

The customer undertakes to indemnify us for any claims or claims, including attorney's fees, that are asserted due to a violation of these terms and conditions.

RESPONSIBILITY

We do not accept any liability for any loss or damage arising from the use of any of our items, individually or in combination with other items, that occurred after the order was accepted. We cannot be held responsible for errors or losses in the delivery process unless the customer informs us with proof within 14 days of delivery.

LIMITATION OF LIABILITY

We disclaim all liability for direct or indirect loss, damage or costs that result directly or indirectly from the sale, handling or use of the item or from another cause. Our liability is limited to the replacement of items not in accordance with this contract and the reimbursement of an amount equal to the purchase price of these items. If we request the return of certain items, those items must be returned in accordance with our instructions.

MARKETING

If you register on our website and have agreed to receive marketing information, we can send you updates, promotional emails, and messages. If you no longer wish to receive these, you can unsubscribe at any time using the link in each of our emails. You can find further information in our data protection declaration.

GIVEAWAY CONDITIONS FOR FACEBOOK AND INSTAGRAM

Unless otherwise specified, giveaways are international and can be entered by anyone at any location as long as the specified conditions (mentioned in each giveaway post) are met. The giveaway starts at the time of posting it to Facebook and/or Instagram and ends at the date specified in the post. Unless otherwise specified, the giveaway entries will be added to a raffle and the winner(s) will be chosen randomly from all participants. We reserve the right to decline entries or eliminate participants if they do not meet the terms set in the giveaway post. We reserve the right to give the prize(s) to other participants, should communication through Facebook or Instagram with the original winner(s) fail. You understand that there is no way to influence the raffle. You understand that under no circumstances we will pay out prizes in cash, for instance converting gift cards or items into cash.
You understand that we may repost your submission pictures/entries or use them in marketing material. By participating in giveaways, you agree to these Terms of Service.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Korea.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at shop@delivered.co.kr

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