Upon receiving your order, we source products directly from suppliers, and
the lead time will take around 3~4 business days. Once all items arrive,
we will combine them in one shipment and send them to you.
How to combine orders from DKshop and Delivered ?
You can combine your orders from DKshop and DeliveredKorea if you provide
your Suite number at the checkout stage, and we will notify you when your
package is registered to your Suite.
DK Deals products are available for FREE shipping excluding below
Above countries are available for free shipping if total purchase amount
is more than $70.
SHIPPING LEAD TIME
All items will be shipped from South Korea. We are currently using DHL as
an Express shiping option, and it usually takes 3~5 days for delivery from
the day the package is dispatched (business days being from Monday to
Friday). Shipment might get delayed because of traffic volumes, courier’s
capacities, or your location.
If your order includes pre-order items, your package will be shipped out
once all items, including pre-ordered items are ready to ship. In the case
of high-demand K-pop products, there could be an unexpected delays.
Please note that all posters in the papertube will be packed folded in
the box to reduce the volume weight.
Damages or scratches on the protective case or box cannot be
You can cancel or modify your order within 24 hours after it's placed,
before the order is too far along in the process.
CUSTOMS DUTY AND IMPORT TAX
All products at our shop does not include duties and tax in its price.
Customers who have purchased items from DKshop or subject to receive any
free gifts from us are responsible for customs and taxes since all orders
will be shipped out from South Korea. The buyer is the importer on record
and therefore agrees to pay any fee that is asked for by their local
office. We are not responsible if parcels get caught in customs, delays or
returns caused by customs.
If a package could not be delivered for any reason (wrong address,
undelivered, customs clearance failed, etc.), the package would be sent
back to the sender’s address or disposed at the carrier’s local facility
according to the carrier’s policy. We will reach out to you if we are
notified from the carrier, but please note that we will not be able to
take responsibility for the packages that are disposed or returned if
reasonable measures are not taken from you by deadline specified by local
carrier or in a timely manner.
In the event of return, shipping fee will not be covered by us, and
customer will be charged below cost and we have no control over any cost
related to return shipping.
- Return shipping fee
Duty and tax charged by local customs and import tax (if there’s any)
- Reshipping fee
If your package arrives damaged or missing items, please make sure to keep
all packing materials for investigation by both DKshop and shipping
carrier. Please file a claim directly to the local carrier used for
last-mile delivery. Once you get confirmation from the carrier that your
claim has been accepted, please wait designated period. If you have any
issues, you may contact us, and we will do our best to help.
If you need our assistance, please send DK shop below information:
- A copy of your registered claim
- Name, Email address used for your order
- Order number
- Reason for claim
- Clear picture of damaged items - Damage case
- Any returns that do not meet our policy will not be accepted.
Unboxing video taken from opening the sealed box – For Missing/Partial
- Picture of outer/inner packaging and shipping label
If your items are damaged, please keep the original package box with
you until the claim is closed.
Upon receiving the above information, we can request an investigation to
both our carrier and warehouse and proceed with compensation procedure if